Trustee Good Practice Guide

Exception reporting

There will be times when you will need to report a particular issue to your caseworker outside the regular reporting cycle, eg if a member raises an issue about the PPF benefits or you encounter issues with your advisors etc.

You should bring to your caseworker’s immediate attention any delay which would put back overall timescales as the caseworker may be in a position to resolve the particular problem, or reduce the delay.

Also, you should tell your caseworker if you are likely to exceed your budget in an area before you exceed that budgeted amount.

As part of your existing internal controls and governance procedures (go to the Pensions Regulator website) in running a pension scheme, we would assume that you already have a mechanism in place to record and monitor any issues which arise, eg risk register. As well as telling your caseworker, you should also document and manage in line with your existing procedures, any exceptional issues identified during the assessment period.

www.thepensionsregulator.gov.uk/codesofpractice

Escalation lines

If you continually fail to report progress and provide the necessary information to your caseworker within the agreed timescales, the caseworker will bring your case to the attention of PPF senior management.

If you do not satisfy our concerns, you could be investigated by the Pensions Regulator and us, and where necessary further action may be taken.